Applied AI Specialist

¿Te gustaría ayudarnos a seguir cumpliendo nuestro propósito de conectar a más personas, mejorar sus vidas y desarrollar nuestras comunidades? Entonces Tigo es para ti.

Creemos en la innovación, somos agentes de cambio, nos adaptamos y movemos a nuestra clientela al centro de todo lo que hacemos.

Crece y desarróllate con nuestro gran equipo de trabajo, donde juntos transformaremos vidas y comunidades, además tendrás la oportunidad de participar en proyectos desafiantes y podrás aportar tus valiosas ideas.

Esta es tu oportunidad, ven, píntate de azul y acompáñanos en esta aventura llamada Sangre Tigo.

¡Postúlate ahora!

Applied AI Specialist

Implement, configure, deploy, operate, and optimize Artificial Intelligence use cases defined and prioritized by the Tigo Technology Center (TTC), ensuring their successful adoption, secure operation, and value generation for Technology, Operations, and Business teams.

The role is responsible for executing initiatives using approved corporate platforms and Information Security best practices, transforming business requirements into operational solutions that improve productivity, efficiency, and user experience.

AI Solution Implementation

• Implement AI use cases according to the roadmap and priorities defined by TTC.
• Configure AI assistants, agents, copilots, and intelligent workflows.
• Customize and adapt corporate solutions to meet business requirements.
• Conduct functional testing, validation activities, and production deployments.
• Participate in trials, proof of concepts (PoCs), and production rollouts.
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• Requirements Gathering and Analysis
• Gather and document functional requirements from business users and stakeholders.
• Analyze existing processes to identify dependencies and improvement opportunities.
• Translate operational needs into solution configurations within approved corporate platforms.
• Develop and maintain functional and technical documentation related to implemented solutions.
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• Continuos Improvement
• Monitor performance and adoption of implemented solutions.
• Optimize prompts, AI agents, solution configurations, and related business processes.
• Identify opportunities to improve productivity and user experience across TTC and Tigo operations.
• Track solution adoption and effectiveness metrics.
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• Training and Support
• Develop user guides and training materials.
• Provide functional support and troubleshooting for implemented AI solutions.
• Deliver end-user training when required.
• Ensure a smooth transition from implementation to operational support.
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• Governance, Security and Compliance
• Ensure compliance with corporate policies related to Information Security, Privacy, Data Governance, and AI Governance.
• Follow Millicom standards, procedures, and guidelines for the design, implementation, operation, and support of digital solutions.
• Apply Information Security best practices throughout the solution lifecycle, ensuring adherence to Security by Design and Security by Default principles.
• Ensure that access controls, integrations, and information handling comply with applicable MIC policies, standards, and controls.
• Maintain technical and operational documentation required for audits, compliance reviews, and corporate governance processes.
• Key Interfaces

• Internal Interfaces
• Head of Tigo Technology Center (TTC)
• Receives priorities, strategic direction, and objectives for the AI roadmap.
• Provides regular updates on progress, risks, outcomes, and implementation metrics.
• Escalates dependencies, constraints, and resource requirements as needed.
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• Technology Leaders (Telco & IT)
• Identify, analyze, and implement AI use cases that improve operational efficiency, observability, incident management, information analysis, and technical process optimization.
• Collaborate with technical and operational teams on requirements gathering, solution validation, and adoption activities.
• Network Operations Center (NOC)
• Implement AI-driven solutions focused on proactive monitoring, event management, reduction of manual activities, and operational excellence.
• Support AI-enabled insights and decision-making capabilities.
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• Information Security
• Ensure implemented solutions comply with corporate Information Security standards and controls.
• Coordinate security assessments, architecture reviews, and requirements related to AI solutions, integrations, and information access.
  
  

• External interfaces
• Corporate AI teams
• Align implementations with corporate standards, governance frameworks, and approved AI platforms.
• Share best practices, lessons learned, and successful use cases.
• MIC Architecture Teams
• Coordinate integrations, technical dependencies, and platform access required for implementations.
• Ensure compliance with corporate architecture standards and solution design principles.
• Qualifications
  
  

• EducationBachelor's degree in: Computer Science, Information Systems, Software Engineering, Telecommunications Engineering or related disciplines.Experience
• 3+ years of experience in Technology, Telecommunications, Artificial Intelligence, Digital Transformation, or Process Improvement.
• 2+ years of proven experience implementing Generative AI solutions or enterprise AI platforms.
• Experience gathering and documenting business and functional requirements and translating them into technology solutions.
• Experience working directly with business users and technical teams to implement operational improvements.
• Experience performing functional testing, validation, deployment, and operational support for digital solutions.
• Experience developing functional documentation, operational procedures, and training materials.
• Technical KnowledgeRequired:
• Artificial Intelligence and Generative AI fundamentals.
• AI use case design and implementation.
• Prompt Engineering.
• Configuration and optimization of AI assistants, copilots, and intelligent agents.
• Application of AI for automation, information analysis, and process optimization.
• Responsible AI and AI Governance principles.
• Monitoring and operation of AI solutions in production environments.
• Incident management and functional support of AI platforms.
• Continuous evaluation and optimization of AI models, agents, and copilots.
• AI Platforms:
• Microsoft Copilot and Copilot Studio.
• Enterprise Generative AI platforms.
• Foundation models (OpenAI, Anthropic, or equivalent).
• AI agent implementation and configuration.
• Integration of AI solutions with enterprise tools and platforms.
• Preferred:
• Azure OpenAI.
• AI APIs and integrations.
• RAG (Retrieval Augmented Generation).
• MCP (Model Context Protocol).
• Power Platform.
• Intermediate level Python.
  
  

• Key Competencies
• Results Orientation: Ability to deliver AI initiatives with quality, within agreed timelines, and focused on generating measurable business value.
• Innovation and Technology Adoption: Ability to identify, evaluate, and apply emerging AI capabilities that improve productivity, efficiency, and user experience.
• Analytical Thinking and Problem Solving: Ability to understand business processes, analyze information, and translate operational needs into practical AI-based solutions.
• Customer Focus: Ability to understand stakeholder needs and translate them into solutions that create business value.
• Continuous Learning: Ability to stay current on emerging technologies, particularly Artificial Intelligence, and apply new knowledge to business challenges.
• Language
• Spanish: Native.
• English: Intermediate to Advanced, including technical reading and documentation comprehension.
  

Somos una compañía multinacional líder de servicios móviles, internet y televisión por cable que está presente en Latinoamérica y somos la empresa líder de las telecomunicaciones en Panamá.

A nivel latinoamericano Tigo ha sido reconocido durante varios años en el ranking de “Great Place to Work” como una excelente empresa para trabajar.

Nuestra gente es nuestro activo más preciado. Tigo Panamá emplea más de 2,500 personas a nivel nacional de manera directa y ofrece oportunidades de crecimiento interno a su personal.

Tenemos un firme propósito que nos mueve y nos une a todos los que trabajamos en la compañía: “Construir la mayor autopista digital para conectar a los panameños desarrollando las comunidades que atendemos y mejorando su calidad de vida”.

Por nuestras venas corre Sangre Tigo, estamos orgullosos de nuestra compañía y su historia, somos innovadores, somos apasionados, vivimos para mejorar nuestras comunidades y nuestros clientes son el centro de todo lo que hacemos.

¡Te invitamos a formar parte de nuestra familia Tigo!

Millicom | Tigo is proud to be an Equal Employment Opportunity employer committed to a diverse workforce and nondiscrimination policy in all aspects of employment. We provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a disabled veteran or other protected veteran, or any other protected characteristic, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.