Senior Operations Manager

Major Responsibilities:

• Ensures delivery of regional projects within program and functional standards, processes, and compliance requirements
• Builds and maintains strong relationships with relevant partners and stakeholders, including government ministries, embassies, universities, international and local non-profits, businesses, and associations.
• Works with program managers to ensure performance excellence and customer satisfaction in all aspects of CRDF Global’s work in the region.
• Works with leadership across the organization to identify and recruit to meet resource requirements, including for agreed business pursuits and captures. Leads identification and recruitment of local staff. Allocates appropriate resources and manages the coordination of the workload.
• Contributes to business development opportunities and improvement initiatives and brings forward insights and suggests improvements to client delivery operations, processes, policies and procedures
• Represents CRDF Global at meetings and events throughout the region as needed.
• Serves as the primary liaison with the Legal team on regional matters, including contracts, agreements, regulatory and compliance requirements, partner engagements, and other legal issues affecting WHA Hub operations; coordinates with relevant internal stakeholders to ensure timely review and resolution.
• Serves as the primary HR lead for the WHA Hub, coordinating recruitment, benefits, and performance management activities with support from external HR partners and organizational HR resources, while contributing to broader Talent Management programs and priorities.
• Coordinates office administration and operational support needs with Supply Chain and internal teams, ensuring timely follow-up and resolution to support effective Hub operations.
• Other duties as assigned

QUALIFICATIONS/SKILLS AND KNOWLEDGE REQUIREMENTS:

• Bachelor’s degree.
• 10+ years of relevant professional experience
• 5+ years of supervisory or team management experience
• Experience working with program budgets and understanding of program financials
• Strong command of the English language, is a requirement of all positions to ensure effective communication in international settings
• Strong written and verbal communication skills including ability to present to internal and external clients
• Ability to ascertain the nuances of clients and communicate these effectively
• Experience managing program budgets and familiarity with U.S. Government regulations
• Sufficient understanding of CRDF Global’s work to be credible with external community and funders
• Willing and able to travel domestically or internationally
• Panamanian work authorization is required