Cloud Platform Operations Engineer SR.

¿Te gustaría ayudarnos a seguir cumpliendo nuestro propósito de conectar a más personas, mejorar sus vidas y desarrollar nuestras comunidades? Entonces Tigo es para ti.

Creemos en la innovación, somos agentes de cambio, nos adaptamos y movemos a nuestra clientela al centro de todo lo que hacemos.

Crece y desarróllate con nuestro gran equipo de trabajo, donde juntos transformaremos vidas y comunidades, además tendrás la oportunidad de participar en proyectos desafiantes y podrás aportar tus valiosas ideas.

Esta es tu oportunidad, ven, píntate de azul y acompáñanos en esta aventura llamada Sangre Tigo.

¡Postúlate ahora!

Cloud Platform Operations Engineer SR.

This role is responsible for the following:

Operate, maintain, manage, improve, and enforce the On-Prem Cloud IaaS services to ensure service and availability. Participate in on-call rotation to provide the L2 support and maintain the high availability of the Cloud Platforms. Review in a daily basis the list of tickets allocated to him/her and ensure they are resolved on time and with the right quality. Also, identify any miss-allocated ticket that is not related to Cloud Platform Operation activities and escalate to leader to ensure they are transferred to the Cloud Service Delivery team as needed. When a ticket is assigned, the Cloud Platform Engineer is responsible for the research, configuration, and follow up until the complete closing of the ticket in the Service Now System. Communicate status of incidents and tickets assigned to him/her. Ensure all information related to any incident or request is well documented in a knowledge shared repository which can be accessed by all e2e Cloud team. Monitor security compliance in accordance with standards, policies, and procedures. Drive technical innovation and efficiency in infrastructure operations via automation. Establishing and maintaining working relationships with Millicom lines of business and other relevant stakeholders. Ensuring the On-Prem Cloud Platform and services adhere with relevant regulatory, corporate and centralized governance, standards, and policies. Collaborate with other Cloud Platform Operations Engineers when needed.

Qualifications

• Strong problem solving and creative thinking skills. Show ability to analyze problems, troubleshoot issues, diagnose problems, identify root causes, and develop effective solutions (temporary/permanent).
• 3+ years of hands-on experience using OpenStack technologies (e.g OpenStack core projects like Nova (Compute), Neutron (Networking), and other services like Glance, Cinder, and Swift is essential. Knowledge and experience on Ceph is a plus.
• Experience with container engines and container orchestration platforms like Kubernetes.
• 4+ years of hands-on experience using Linux including system configurations, diagnostics, and troubleshooting.
• Experience on operate VMware vCloud technologies and their respective components
• VMware vRealize Automation
• VMware vRealize Orchestrator
• VMware vSphere, ESXi
• VMware NSX-T
• VMware vRealize Operations Manager
• VMWare vSAN
• VMWare VCF
• VMWare vSphere vCenter.
• 4+ years of experience designing, implementing, and operating solutions on a variety of IaaS/PaaS offerings, both public and private clouds at a massive scale.
• Experience in blade or rack servers from Dell, SuperMicro or Huawei manufacturers.
• Knowledge of networking principles and applications / technologies (e.g., TCP/UDP protocols, iSCSI, DNS, SSH, SSL, DHCP, web services, virtual networking, and load balancing).
• Knowledge of security principles and applications / technologies (e.g. User access controls, Firewall, security groups, VPN access, among others).
• Good understanding of application monitoring and metrics.
• ITIL framework and processes experience.
• Strong interpersonal and communication skills.
• Bilingual: fluent in Spanish and English, verbal and written communication skills.
• Highly motivated and self-driven, capable of working with little instruction to resolve demanding tasks, as well as work with internal teams.
• Programming (Python,etc.) and scripting (Bash, PowerShell, API consumption for continuos integration) skills to help automate administrative tasks to improve overall team efficiency.
• Configuration management and versioning using code repositories (e.g. GitHub).
• Experience working in an Infrastructure-as-Code environment using configuration management tools such as Terraform (others like Ansible).
  

Somos una compañía multinacional líder de servicios móviles, internet y televisión por cable que está presente en Latinoamérica y somos la empresa líder de las telecomunicaciones en Panamá.

A nivel latinoamericano Tigo ha sido reconocido durante varios años en el ranking de “Great Place to Work” como una excelente empresa para trabajar.

Nuestra gente es nuestro activo más preciado. Tigo Panamá emplea más de 2,500 personas a nivel nacional de manera directa y ofrece oportunidades de crecimiento interno a su personal.

Tenemos un firme propósito que nos mueve y nos une a todos los que trabajamos en la compañía: “Construir la mayor autopista digital para conectar a los panameños desarrollando las comunidades que atendemos y mejorando su calidad de vida”.

Por nuestras venas corre Sangre Tigo, estamos orgullosos de nuestra compañía y su historia, somos innovadores, somos apasionados, vivimos para mejorar nuestras comunidades y nuestros clientes son el centro de todo lo que hacemos.

¡Te invitamos a formar parte de nuestra familia Tigo!

Millicom | Tigo is proud to be an Equal Employment Opportunity employer committed to a diverse workforce and nondiscrimination policy in all aspects of employment. We provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a disabled veteran or other protected veteran, or any other protected characteristic, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.