Senior Customer Order Specialist - IGT NAM

Job Title

Senior Customer Order Specialist - IGT NAM

Job Description

Drive operational excellence in customer order management for our North America business, while building the technical, analytical, and leadership foundations for your next career step at Philips.

Your role:

• Support daily operations and KPI performance: Assist the Team Lead in day-to-day operations under general supervision, managing KPIs to meet agreed targets and ensuring team performance aligns with organizational goals.

• Process and safeguard order execution in SAP: Demonstrate thorough understanding of the order processing system and its governing processes, handling exceptional orders and deviations promptly while adhering to established protocols to protect operational integrity and customer satisfaction.

• Act as a key user and coach for the team: Support colleagues in following standard processes and SAP navigation, and define and implement actions that optimize workflows to increase efficiency and productivity across the organization.

• Drive continuous improvement and issue resolution: Engage in projects and Kaizens to identify and implement standardized methods, and capture team issues by driving sustainable solutions with the relevant stakeholders.

• Analyze orders and balance competing priorities: Support team members in analyzing customer orders and deviations and review multiple competing priorities to determine the optimal path forward — balancing customer and team needs with overall business goals.

You're the right fit if:

• You have a bachelor's degree in business administration, Supply Chain, or Operations

• You have acquired a minimum of 2 years of hands-on experience in Order Management, Order Intake or similar Supply Chain roles ideally within a multinational, high-volume, KPI-driven environment.

• Your skills include fully proficient in English (spoken and written) , SAP (order-to-cash / customer order processing), advanced Excel, Power BI for reporting and decision-making; exposure to AI tools and automation initiatives is a strong differentiator.

• You demonstrate a continuous improvement mindset , with Lean Yellow Belt or Green Belt certification preferred, and a track record of identifying root causes and driving sustainable solutions.

• You are proactive, solution-oriented, and thrive on ownership, learning agility, and the opportunity to grow into future leadership responsibilities.

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office role.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business .
• Discover our rich and exciting history .
• Learn more about our purpose .