IoT and desktop Support Engineer

We are looking for experienced Desktop Support Engineers to join our global End User Computing team. This role provides technical support for end-user computing devices, Microsoft 365 services, and IoT-related hardware across all company locations. As part of a centrally coordinated, follow-the-sun team, you will provide remote and on-site support to employees worldwide, managed through Jira Service Management.
Key Responsibilities
• Provide Tier 1 and Tier 2 support via JSM for hardware, software, and connectivity issues across the follow-the-sun model.
• Diagnose and resolve issues with Windows, macOS, iOS and Android, business applications, printers and office setups
• Deliver remote support via ManageEngine EndpointCentral for desktop management and software deployment.
• Troubleshoot Microsoft 365 services: Outlook / Exchange Online, Teams, OneDrive, SharePoint, Intune.
• Perform basic user account management in Microsoft Entra ID: password resets, licence verification, group membership.
• Provide backup Microsoft 365 administration support outside business hours.
• Install, configure, and deploy laptops, desktops, monitors, and IoT hardware.
• Manage device lifecycle.
• Maintain accurate asset inventory across all locations.
• Coordinate equipment shipping and logistics between offices.
• Escalate complex issues to Platform Engineering, Network, or Security teams.
• Participate in handover procedures and knowledge transfer with global team members.
Required Qualifications
• 2-3+ years in a Desktop Support Engineer, IT Support Technician, or similar role.
• Strong expertise in Windows 10/11 and macOS: installation, configuration, troubleshooting.
• Working knowledge of Microsoft 365 (Outlook, Teams, OneDrive, SharePoint, Intune).
• Experience with Microsoft Entra ID for user account management.
• Proficiency with Jira or similar ticketing systems.
• Experience with ManageEngine EndpointCentral or comparable RMM solutions.
• Solid networking fundamentals: TCP/IP, DNS, DHCP, VPN, Wi-Fi.
• Excellent communication skills in English.
Preferred
• Microsoft 365 Certified: Modern Desktop Administrator Associate.
• CompTIA A+, Network+, or equivalent.
• PowerShell scripting for automation.
• ITIL framework knowledge.
• Experience in distributed, global IT support teams.
• Familiarity with Apple Business Manager and Jamf or similar Mac management platforms.

-Requerimientos- Educación mínima: Universidad
3 años de experiencia
Idiomas: Inglés
Palabras clave: apoyo, support, soporte, ingeniero, engineers, ingeniera, ing, engineer