Ocean Care Lead

Are you looking for a job that places you in the center of a complex and dynamic customer focus environment? Do you see it as a challenge to achieve results through partnering up with various stakeholders on various levels within/outside the organization? Do you like to work in a diverse and international environment? Ocean Care Lead may just be the best step in your career.

The North American team is looking for a highly motivated individual to join our Ocean Care team in Panama City, Panama. The team is responsible for ensuring the highest standards of customer satisfaction, operational excellence, terminal collaboration, and day-to-day cargo operations.

The Ocean Care Lead is responsible for on-time delivery of customers’ goods through optimal planning and execution. The role bridges commercial pursuits with operational efficiency, thereby achieving first-rate customer experience, process excellence and optimal cost.

We Offer

We Offer A challenging position in a dynamic environment. You will be part of a diverse international team that is running the engine room of Maersk. The job offers a complete end to end view of Maersk Ocean Logistic business and involves high exposure to both internal and external stakeholders. The job offers great personal development opportunities and growth possibilities within Maersk.

The role will enable you to build a customer focus mindset and improve on critical skills such as execution/delivery management, process improvement, stakeholder management and communication, vendor management. In addition, you will be gaining insight into company processes from Ocean & logistic perspective.

Key Responsibilities

• Responsible to ensure correct, accurate and smooth cargo operation

• Establish and implement Key Performance Indicator’s (KPI), Service Level Agreement’s (SLA) and

standard execution framework for the terminals and agencies

• Monitor, review and follow-up port performance improvement to drive terminal productivity, utilize port stays, lower variable unit cost and secure high quality of vessel stowage

• Build, maintain and develop excellent relationship with various stakeholders both internally and externally

• Responsible for crisis management including handle cargo emergencies in coordination with other functions and stakeholders

• Contact point with authorities in incident scenarios as required or applicable

• Contact point with CX in other regions for exceptional handlings and Value-Added Services

• Plan and execute operational contingencies with an eye for customer impact, safe and efficient of vessel operations, as well as cost to the network.

Own Deadline management complementary to the vessel schedule to support customer’s shipping pipeline while minimizing cost exposure to the company

• Participate and coordinate new terminal set-ups

• Be part of the larger Service Fulfillment management team and connect the daily operations with upstream improvements

• Improve healthy work-life balance and keep a good working environment of the team for a high engagement level

• Identify and suggest continuous improvement initiatives.

• Act on other tasks assigned by head of Ocean Care.

We are looking for

• The ideal candidate should possess a relevant degree from a reputable education facility and/or minimum of 3 years’ experience in the industry.

• Excellent written, oral, and formal communication skills in both Spanish and English

• Comes with a customer centric mindset, should be a diligent, self-disciplined, and upright individual, accepting personal ownership and drive results.

• Data driven and able to work autonomously and take calculated and independent decisions under high-pressure scenarios.

• Have a continuous improvement mindset.

• Candidate should have good time management skills and ability to priorities and work effectively under tight deadlines with flexible attitude to working hours.

• You should be an excellent communicator who is able to interact with and convey ideas to cross-cultural teams and multiple stakeholders.

• Someone who is Enthusiastic, energetic and an effective team player.