Especialista de Redes Sociales

Would you like to help us achieve our purpose of connecting more people, improve their lives and develop our communities? If so, Tigo is for you!

We believe in innovation, we adapt and are agents of change. Our customers are at the center of everything we do.

Come and grow with our team, where together we will transform lives and communities. Additionally, you will have the opportunity to participate in challenging projects and bring your innovative ideas.

This is your opportunity, come and be part of Sangre Tigo!

Apply right now!

Especialista de Redes Sociales

Responsabilidades Principales

• Gestionar y monitorear nuestras redes sociales, asegurando respuestas rápidas y eficaces a las consultas y comentarios de los clientes.
• Proponer y ejecutar respuestas adecuadas para minimizar el impacto de comentarios negativos y convertir situaciones adversas en experiencias positivas para los usuarios.
• Colaborar en la creación de contenido para nuestras redes sociales, asegurando que cada publicación sea oportuna, relevante y alineada con la voz de nuestra marca.
• Colaborar estrechamente con los equipos de soporte al cliente y relaciones públicas para garantizar una comunicación coherente y efectiva en todas las plataformas.
• Analizar y reportar el rendimiento de las interacciones sociales, utilizando los datos para mejorar continuamente nuestras estrategias de comunicación.
• Asegurar que nuestra marca esté siempre a la vanguardia, a través de mantenernos con las últimas tendencias en redes sociales.
  
  

Requisitos

• Licenciatura en Comunicaciones, Mercadeo, Relaciones Públicas, o campo relacionado.
• Experiencia probada en gestión de redes sociales y manejo de crisis comunicacionales.
• Excelentes habilidades de escritura y comunicación, con un enfoque empático y profesional.
• Dominio de herramientas de gestión de redes sociales y conocimiento sólido de análisis de datos
• Capacidad para trabajar bajo presión y adaptarse rápidamente a situaciones cambiantes.
• Proactividad, habilidad para la resolución de problemas y un enfoque creativo para convertir desafíos en oportunidades.
  
  

We are a leading multinational company of mobile services, internet and cable television that is present in Latin America and we are the leading telecommunications company in Panama. In Latin America, Tigo has been recognized for several years in the "Great Place to Work" ranking as an excellent company to work for. Our people are our most precious asset. Tigo Panama directly employs more than 2,500 people nationwide and offers internal growth opportunities to its staff. We have a firm purpose that moves us and unites all of us who work in the company: "To build the largest digital network to connect Panamanians by developing the communities we serve and improving their quality of life." Sangre Tigo runs through our veins, we are proud of our company and its history, we are innovative, we are passionate, we live to improve our communities and our clients are at the center of everything we do. We invite you to be part of our Tigo family!

Millicom | Tigo is proud to be an Equal Employment Opportunity employer committed to a diverse workforce and nondiscrimination policy in all aspects of employment. We provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a disabled veteran or other protected veteran, or any other protected characteristic, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.