Client Support Specialist

We are looking for 2 Client Support Specialists to join our team in our Panama office.

As a Client Support Specialist, you will work directly with a network of independent agents, providing hands-on assistance with campaign setup, performance tracking, and customer service. You will play a key role in ensuring a seamless client experience by proactively reaching out, resolving issues, and optimizing day-to-day operations.

Responsibilities

Proactive Outreach:

• Conduct regular check-ins to gather feedback, offer support, and share performance insights with the client
• Educate the client on campaign optimization opportunities
• Encourage best practices such as updating licensed states and extending operating hours
• Host monthly live webinars, learning sessions, and Q&A discussions
  
  

Account Setup & Monitoring

• Assist in configuring filters, automations, bids, and campaign settings
• Conduct QA checks, including reviewing inbound call recordings for quality
• Manage and resolve incoming support tickets in a timely and professional manner
• Track lead delivery volumes and enforce caps as needed
• Process lead return requests and escalate issues when necessary
• Assist with client billing inquiries, subsidy-related questions, and pricing adjustments
• Perform research to inform campaign strategies and improve client outcomes
  
  

Qualifications

• Fluent English is a must!
• Strong proficiency in Excel (required)
• Excellent verbal and written communication skills
• Strong interpersonal skills with a service-oriented mindset
• Proactive, resourceful, and comfortable making client-facing phone calls
• Well-organized and able to manage multiple tasks in a fast-paced setting
• Major in Business or related fields
  
  

It Would Be a PLUS

• Prior experience in customer service, client support, or account coordination would be a plus!
• Familiarity with lead generation or digital campaign environments is a plus
  
  

Why PX?

We take pride in fostering a culture of respect, trust, transparency, and accountability among our colleagues and business partners. Through our proactive and agile approach, we are constantly working on anticipating potential success blockers and innovating our technology.

• Opportunities for career growth and development.
• A dynamic and innovative work environment.
• Collaboration with a talented and passionate team.
• Contribution to the growth of a leading tech company in the lead generation industry.
  
  

Location: Casco Viejo, Panama City