Customer Experience Business Analyst |Hybrid | Panamá
Sofka Technologies
Fecha: hace 3 semanas
ciudad: Panamá, Panamá
Tipo de contrato: Tiempo completo
Customer Experience Business Analyst | Hybrid | Panamá
Are you passionate about improving customer experience through smart communication and service optimization? Do you thrive in dynamic environments where you can bridge the gap between technology and business strategy? If so, this is your next career move!
We’re looking for a Customer Experience Business Analyst to join our team and support one of our key international clients. This role is ideal for someone who understands network operations and customer care, and who can engage confidently with senior executives. If you're a strong communicator with a service mindset and experience in telco or call center environments, we want to meet you!
Important Note
Candidates must be based in Panama, have C1/C2 English level, and 5+ years of experience in customer care, network operations, or service delivery roles.
Essential Qualifications
A multicultural, collaborative, and growth-oriented environment
Exciting projects with global clients in the telecom industry
Ongoing learning, mentoring, and career development
Work that makes a real impact on customer satisfaction and retention
Conditions Long-term contract
Hybrid role (2–3 days from office in Panama)
APPLY NOW and take your expertise to the next level with us!
Are you passionate about improving customer experience through smart communication and service optimization? Do you thrive in dynamic environments where you can bridge the gap between technology and business strategy? If so, this is your next career move!
We’re looking for a Customer Experience Business Analyst to join our team and support one of our key international clients. This role is ideal for someone who understands network operations and customer care, and who can engage confidently with senior executives. If you're a strong communicator with a service mindset and experience in telco or call center environments, we want to meet you!
Important Note
Candidates must be based in Panama, have C1/C2 English level, and 5+ years of experience in customer care, network operations, or service delivery roles.
Essential Qualifications
- Language: Fluency in English (C1/C2) – both verbal and written
- Experience: 5+ years in roles such as customer care, network operations, or client-facing service delivery
- Industry Knowledge: Strong understanding of network infrastructure, telecommunications, and customer service workflows
- Tools: Proficiency in CRM platforms, data analysis, and network monitoring tools
- Familiarity with Genesys, Cisco, AWS Cloud Networking, or ITIL service management
- Background in data & AI within customer care domains
- Strong business communication skills to translate technical concepts into actionable insights
- Act as a liaison between technical teams and executive stakeholders.
- Translate network metrics, SLAs, and performance indicators into strategic business recommendations.
- Prepare executive-level reports and presentations.
- Drive improvements in customer experience and service delivery.
- Collaborate with engineering, customer service, and operations teams
A multicultural, collaborative, and growth-oriented environment
Exciting projects with global clients in the telecom industry
Ongoing learning, mentoring, and career development
Work that makes a real impact on customer satisfaction and retention
Conditions Long-term contract
Hybrid role (2–3 days from office in Panama)
APPLY NOW and take your expertise to the next level with us!
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