Customer Service Representative - LATAM

Join Our Team!

At Höegh Autoliners, you’ll be part of a global leader in deep-sea Ro/Ro transportation services, backed by 90 years of expertise in the shipping industry.

Work alongside inspiring and talented business leaders and colleagues as we deliver high-quality services to customers worldwide.

Purpose:

Serve a portfolio of customers to ensure correct and timely handling of all customer service requirements

Reporting to:

Regional Customer Service Manager or Country Customer Service Manager in Panama

Mandate:

Responsible for all customer service related activities towards designated customers.

Key Role Interactions:

• Regional Customer Service Manager
• Country Customer Service Manager
• Agent
• Suppliers

Main responsibilities:

• Ensure accurate and complete quality of document data for the performed activities.
• Keep close communication with the local customer service team.
• Keep close communication with the local sales team.
• Report on customer service targets and procedures and ensure irregularities are observed and acted upon.
• Report any customer issues.
• Report on opportunities for operational efficiencies within organisation, system and process.

Qualifications:

Education/experience

• 1-2 years experience form call center or customer service environment, preferably with a carrier or forwarder.
• Knowledge of world geography.
• Knowledge of shipping and various cargo types.
• Customer and market orientation, good understanding of business drivers.

Special skills

• Structured and well organised
• Excelent data entry/keyboard skills
• Knowledge of office applications
• Ability to communicate with customers

Personality

• Analytical with attention to detail
• High level of integrity
• Ability to handle adverse situations
• Solution oriented
• Excellent Communication skills in an international environment
• Ability to work under pressure

We believe that building and sustaining a diverse and inclusive environment for working and learning leads to a better workplace, better ideas and more inspiring conversations.