Customer Order Specialist Jr.

Job Title
Customer Order Specialist Jr.

Job Description

Customer Order Specialist
The Ultrasound Customer Order team is responsible for ensuring day-to-day accurate processing of orders, change orders, etc. according to a set of KPIs such as Timely Customer Order Confirmation to provide a very good customer service.

Your role:

• Manage the order desk functional box with all booking requests from sellers.
• Create the booking request in Salesforce through Deal support request within 24 hours of SLA once booking request email is received.
• Communicate with cross- functional teams (Marketing, Sales, OP and OM) if assistance is required from new order logging.
• Ensure clean order packets received on the booking request are in compliance with Philips Order in Take booking policy.
• Provide visibility of the open booking requests emails on the functional box for daily management review.
  
  

You're the right fit if:

• You are currently studying or have a Bachelor’s degree in Supply Chain, Business Administration or equivalent academic fields.
• You have 1+ year of experience in order processing, customer service or equivalent fields.
• You possess excellent written, verbal, and communication skills, with fluency in English.
• You are a customer service-oriented, self-driven, proactive, and have a strong team player mindset.
• Ability to work independently and optimally with cross-functional and virtual teams.
  
  

How We Work Together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

Onsite roles require full-time presence in the company’s facilities.

Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an in-office role.
About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
  
  

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.