Consumer Claims Specialist (english is required) - #7519060

Multinacional company is looking for third party employees to fit the position below:

Responsibilities:

• Receiving, organizing, reviewing, and resolving product complaints related to product safety and quality for Philips products.
• Requesting complaint failure investigations and ensuring returned products are sent to the appropriate facility for investigation.
• Making required contact attempts with the consumer via phone or email in order to gather all necessary information regarding complaint and retrieve the product for investigation.
• Providing consumer resolution for all received complaints.
• Checking requests to settle consumer claims
• Maintaining accurate and up to date records to ensure complete regulatory compliance
• Sharing feedback to the development and manufacturing teams on potential product improvements, product defects and safety evaluations.

Requirements:

• Bachelor degree or equivalent experience in relevant field.
• A minimum of 1 years of experience in customer service, ideally within medical devices or regulated industry.
• Knowledge or experience in supply chain is a plus
• Advanced English skills are required.
• MS Office proficiency (mandatory)
• Temporary position (6 months)
• Organized and empath person
• Able to work with multiple tabs at the same time

Important Information:

• Work schedule Monday to Friday 7:00am - 4:00pm/ 8:00am - 5:00pm/ 9:00am - 6:00pm